Privacy Policy

At La Marina Services International we are committed to ensuring that your privacy is protected. This privacy notice, together with our Terms and Conditions and any other notice referred to in it, explains how we will collect your personal data and how we use your personal data when you visit our website.

La Marina Services International is data controller in respect of the personal data processed when you visit our website. If you have any questions or concerns in relation to this privacy notice you can contact our Data Protection Officer at info@propertyespania.com or by writing to the Data Protection Officer, La Marina Services International, Calle Berna 2A, L. Sport Complex, Urbanización La Marina, 03177 SAN FULGENCIO, (Alicante), Spain

This privacy notice was last amended in May 2018. It supersedes any earlier version.

Third-party links

This website may include links to third party websites, plug-ins or applications which may allow third parties to collect or share your personal data. We are not responsible for their use of your personal data and cannot control it.

1. WHAT INFORMATION WE MAY COLLECT AND HOW WE USE IT

As a business we collect, use, store and transfer different types of personal data depending on who you are.

If you are purchasing, renting, selling, or letting a property through La Marina Services International, or purchasing, renting, selling, or letting a property from one of our clients, we collect and use your personal data in order for us to provide you with our services. The personal data we collect and use may include:

  • Identity Data (name, marital status, title, date of birth, gender)
  • Contact Data (home address, email address, telephone numbers, social media profiles)
  • Financial Data (bank account and payment details)
  • Transaction Data (details about payments to and from you and other services you have purchased through us, e.g insurance, car hire)
  • Marketing and Communications Data (your marketing preferences from us and our third parties and your communication preferences)

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. You can ask us to rectify or update your personal information at any time by email to our Data Protection Officer at info@propertyespania.com or by writing to the Data Protection Officer, La Marina Services International, Calle Berna 2A, L. Sport Complex, Urbanización La Marina, 03177 SAN FULGENCIO, (Alicante), Spain.

2. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

Direct interactions

You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • apply for our services in writing
  • create or register for an account on our website
  • subscribe to our service or publications
  • request marketing to be sent to you
  • contact us through email or social media
  • visit or telephone our office
  • enter a competition, promotion or survey
  • give us some feedback

Third parties or publicly available sources

We may receive personal data about you from various third parties and public sources as set out below:

Contact, Financial and Transaction Data from providers of payment or foreign currency services such as Moneycorp based inside the EU.

Identity and Contact Data from data brokers or aggregators such as:

  • Rightmove based inside the EU
  • Zoopla Property Group based inside the EU
  • Facebook based outside the EU

3. HOW WE USE YOUR PERSONAL DATA

In the table below we summarise the ways that we plan to use your personal data and the purposes for which we will use your personal data. We will only use your personal data for the purposes for which we have collected it. If we need to process your personal data for a different purpose that is not compatible with the original purpose that we collected your personal data, we will let you know.

We may process your personal data for a different purpose and without your consent where it is necessary for us to comply with our legal obligations.

Purpose/Activity

To contact you 

Type of data

Identity

Contact

Financial Transaction

Marketing and Communications

Lawful basis for processing including basis of legitimate interest

Performance of a contract with you
 

Necessary for our legitimate interests (for running our business, to recover debts due to us, to keep our records updated and to study how customers use our products/services)

To carry out our obligations arising from any contracts entered into between you and us and to provide with you the information, products and services you request from us

Identity

Contact

Financial Transaction

Marketing and Communications

 Performance of a contract with you
 

Necessary for our legitimate interests (for running our business and to recover debts due to us)

To provide you with information about other goods and services that we offer which we feel may interest you 

Identity

Contact

Technical Usage

Necessary for our legitimate interests (to develop our products/services and grow our business)

To permit selected third parties:
 

• to provide you with information about goods or services which we feel may interest you
• to assist us in the improvement and optimisation of advertising, marketing material and content, our services and the website

Identity

Contact

Technical Usage 

Consent (in relation to SMS and email marketing communications)
 

Necessary for our legitimate interests (to develop our service offering)

To assist us in the improvement and optimisation of advertising, marketing material and content, our services and the website

Identity

Contact

Financial Transaction

Marketing and Communications

Necessary for our legitimate interests (to develop our products/services and grow our business and provision of administration and IT services)

To notify you about changes to our service

Identity

Contact

Performance of a contract with you
 

Necessary to comply with our legal obligations
 

Necessary for our legitimate interests (to keep our records updated)

To ensure that content from our website is presented in the most effective manner for you and your computer

Identity

Contact

Financial Transaction

Necessary for our legitimate interests (to develop our products/services and grow our business and provision of administration and IT services)

To verify your identity 

Identity

Contact

Financial Transaction     

Necessary to comply with our legal obligations
 

Necessary for our legitimate interests (for running our business and to prevent fraud and money laundering)

As part of our efforts to keep our site safe and secure and to prevent or detect fraud 

Identity

Contac

Financial Transaction 

Are your customers raving about you on social media? Share their great stories to help turn potential customers into loyal ones.

Running a holiday sale or weekly special? Definitely promote it here to get customers excited about getting a sweet deal.

Have you opened a new location, redesigned your shop, or added a new product or service? Don't keep it to yourself, let folks know.

Necessary to comply with our legal obligations
 

Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

To provide customer support

Identity

Contact     

Performance of a contract with you

To facilitate and to enable you to partake in a property viewing, open house event or visits to property marketing suites

Identity

Contact

Performance of a contract with you
 

Necessary for our legitimate interests (for running our business and to develop and grow our business)

To comply with the requirements imposed by law or any court order

Identity

Contact

Technical Usage  

Necessary to comply with our legal obligations

Marketing

You have the right to withdraw your consent for us to use your personal data for marketing purposes at any time. You also have the right to withdraw consent for us to pass your information to third parties for marketing purposes. If you do withdraw your consent, this will result in us ceasing to market goods and services to you.

You can ask us to stop sending you marketing messages at any time by:

  • contacting us by email to info@propertyespania.com or by calling (+34) 966796039
  • following the ‘unsubscribe’ or ‘opt-out’ links on any marketing message sent to you
  • writing to us at La Marina Services International, Calle Berna 2A, L. Sport Complex, Urbanización La Marina, 03177 SAN FULGENCIO, (Alicante), Spain If you do withdraw your consent to receiving marketing messages, we will still process your personal data in order to fulfil our contract with you and in accordance with our legal, accountancy and regulatory obligations.

If you no longer wish to be contacted by third parties for marketing purposes, please follow the instructions in their marketing communications, or consult their privacy policies about how to unsubscribe.

Third-party marketing

We will get your express ‘opt-in’ consent before we share your personal data with any company other than La Marina Services International for marketing purposes.

4. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in the "Purposes for which we will use your personal data" table above. We have agreements in place with our third parties that restrict their use of your personal data. We only allow third parties to use your personal data for specified purposes and in accordance with our instructions

Category

External Third Parties

Explanation

Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in Spain who provide consultancy, banking, legal, insurance and accountancy services.

Property developers acting as processors or independent controllers based in Spain who process your personal data in order to arrange and facilitate your visit to their marketing site.
 

Advertisers and advertising networks (including social media) that require the data to select and serve relevant adverts to you.

 Other Third Parties

Other non-property related service providers who process your personal data  in order to arrange and facilitate other services, e.g. car hire, equipment hire, travel arrangements etc.

5. DATA SECURITY

Once we have received your personal data we will use reasonable and necessary procedures and security features to try and prevent unauthorised access. For example, we limit who can access your personal data to those individuals and third parties who need to know it and who are subject to a duty of confidentiality. If we become aware of a data breach we will notify the Agencia Española de Protección de Datos. If we believe that the data breach is serious, we may notify you in accordance with our legal requirements.

6. INTERNATIONAL TRANSFERS

We will not transfer your personal data outside of the European Economic Area, except to a country offering the same level of protection for your personal data. For example, with certain service providers we may use specific contracts approved by the European Commission which ensures that your personal data has the same protection as it would have in Europe.

7. DATA RETENTION

We hold on to your personal data whilst you use our services (or whilst we provide services connected to you) and for at least six years thereafter, for legal, regulatory and accounting purposes. If we need to hold on to your personal data for longer, we take into consideration the potential risks in continuing to store your data against why we might need to keep it. In some circumstances we might anonymise your personal data so it is not associated with you, and we may then use this information indefinitely.

8. YOUR LEGAL RIGHTS

Under data protection laws you have the right to protect and look after your personal data. You have the right to:

  • ask us for the personal data that we hold and process about you (this is commonly known as a data subject access request). You have rights to the following information:


  1. the purpose(s) for which we are processing your information
  2. the categories of personal information we hold about you
  3. the recipients or categories of recipient to whom the personal data have been or will be disclosed
  4. the period for which we will store your information, or the criteria used to determine that period


  • prevent the use of your personal data for marketing purposes by

  1. contacting us by email to info@propertyespania.com or by calling (+34) 966796039
  2. following the ‘unsubscribe’ or ‘opt-out’ links on any marketing message sent to you
  3. writing to us at La Marina Services International, Calle Berna 2A, L. Sport Complex, Urbanización La Marina, 03177 SAN FULGENCIO, (Alicante), Spain

(Please note that even if you refuse marketing, we will still contact you to discuss the services you have asked us to provide to you or to tell you about changes to our terms and conditions)

  • ask that any inaccurate information we hold about you is corrected
  • ask that we delete the personal data we hold about you in certain situations
  • ask that we stop using your personal data for certain purposes
  • ask that we do not make decisions about you using completely automated means
  • ask that personal data we hold about you is given to you, or where technically feasible a third party chosen by you, in a commonly used, machine-readable format

The rights listed above may apply in certain circumstances, and so we may not always be able to comply with your request to exercise these rights. We will usually respond to a request from you to exercise your rights within 1 month of receipt, but it might take longer if your request is particularly complex or if you have made a number of requests. Please be aware that we may need to process your personal data and/or request specific information from you to help us comply with your request. You will not usually have to pay a fee to exercise these rights, but we reserve the right to if your request is clearly unfounded, repetitive or excessive, alternatively we may refuse to comply with your request.


  

Complaints and Feedback

If you would like to speak to us about how we handle your personal data, please contact our Data Protection Officer in the first instance at info@propertyespania.com You can also complain to the Agencia Española de Protección de Datos who is the Spanish supervisory authority for data protection issues.